What is the nature of the Personal Information we collect and how do we use it?
The types of Personal Information we may collect (directly from you or from third party sources) and our privacy practices depend on the nature of the relationship you have with Magic-Level and the requirements of applicable law. Some of the ways that we may collect Personal Information include:
• You may provide Personal Information directly to us through interacting with our Services, participating in surveys, during events, and requesting information on our Products and Services.
• As you navigate the Services, certain passive information may also be collected about your visit, including through cookies and similar technologies described below.
Collection and Use of Information
Our primary goals in collecting information are to improve and provide information on our Products as well as improve your use of the Services (including your Account, if you are an Account holder), and to enable you to employ and easily navigate our various websites and related social media.
Types of Personal Information that Magic-Level collects
We may collect Personal Information regarding its current, prospective, and former customers, users, visitors, and guests (collectively "Individuals").
Information provided directly to Magic-Level
When you use our Services or engage in certain activities, such as registering for an Account, responding to surveys, requesting information on our Products, interacting on social media, or contacting us directly, we may ask you to provide some or all of the following types of information:
Communications with Magic-Level
We may collect Personal Information from you such as email address, phone number or mailing address when you choose to request information about our Products and Services, register for Magic-Level's newsletter or a program that we may offer from time to time, request to receive customer or technical support, or otherwise communicate with us.
We may contact you to participate in online surveys. If you decide to participate, you may be asked to provide certain information which may include Personal Information. All information collected from your participation in our surveys is provided by you voluntarily. We may use such information (but not your Personal Information) to improve our Products, websites, social media, and/or Services in any manner consistent with the policies provided herein.
Posting on our Sites
Magic-Level may offer publicly accessible blogs, private messages, community forums, social media accounts, or the like ("Site"). When you disclose information about yourself at such a Site, the Site may collect the information you provide, including any Personal Information. If you choose to submit content to any public area of the Site, that content will be considered "public" and will not be subject to the privacy protections.
Promotions or Contests
We may run certain promotions and contests, asking individuals who enter them to provide contact information (e.g., an email address). If you participate in a promotion or contest, your contact information may be used to reach you about them, and for other promotional, marketing, and business purposes. All promotions and contests entry forms will provide a way for participants to opt-out of any communications that are not related to awarding prizes or benefits.
Automatic Data Collection
Certain information may be automatically collected through our Services or other methods of web analysis, such as your Internet Protocol (IP) address, cookie identifiers, mobile carrier, mobile advertising identifiers, MAC address, IMEI, Advertiser ID, and other identifiers that are automatically assigned to your computer or device when you access the Internet, browser type and language, geolocation information, hardware type, operating system, Internet Service Provider (ISP), pages that you visit before and after using the Services, the date and time of your visit, the amount of time you spend on each page, information about the links and pages you click, and other actions taken such as preferences.
Information submitted by you
You agree that Magic-Level is free to use the content of any communications submitted by you via the Services, including any ideas, inventions, concepts, techniques, or know-how disclosed therein, for any purpose including developing, manufacturing, and/or marketing goods or Services. We will not release your name or otherwise publicize the fact that you submitted materials or other information to us unless: (a) you give us permission to do so; (b) we first send notice to you that the materials or other information you submit will be published or otherwise used with your name on it; or (c) we are required to do so by law.
Information from Other Sources
We may receive information about you from other sources, including through third party services and organizations to supplement information provided by you. For example, if you create an Account using login credentials from a third party service, for example a social media site, we will be able to access and collect your name and other Personal Information that your privacy settings on that such third party service permits us to access. If you create an Account through the Services or a third party service, we may also collect your gender, date of birth and other information that is not considered Personal Information because it cannot be used by itself to identify you. This supplemental information allows us to verify information that you have provided to Magic-Level and to enhance our ability to provide you with information about our business, Products and Services.
Information collected using various technologies
"Pixels"/"Web Beacons" (also known as web bugs, pixel tags or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with Cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike Cookies, which are stored on the user's hard drive, Web Beacons are typically embedded invisibly on web pages and emails.
Magic-Level may also use Google Analytics and Interest Reporting to collect information regarding the behavior and demographics of visitors on some of our Services, and to develop website content. This analytics data is not tied to any Personal Information. For more information about Google Analytics, please visit https://policies.google.com/technologies/partner-sites?hl=en. You may find more information about opting out of Google Analytics at https://support.google.com/analytics/answer/181881?hl=en.
Our uses of such Technologies fall into the following general categories:
Necessary for Operations
Advertising or Targeting Related
We may use first-party or third-party cookies and web beacons to deliver content, including ads relevant to your interests, on our sites or on third party sites. This includes using Technologies to understand the usefulness of the advertisements and content that has been delivered, such as whether you have clicked on an advertisement. If you would like to opt-out of the Technologies we employ on our sites, services, applications or tools, you may do so by blocking, deleting or disabling them as your browser or device permits.
In some cases Magic-Level may collect and store information about where you are located, such as by converting your IP address into a rough geolocation or by accessing your mobile device's GPS coordinates or course location if you enable and allow location services on your device. We may use such location information to improve and personalize our Services for you. If you do not want us to collect location information, you may disable that feature on your device.
Social Media Platforms
Magic-Level's Services may include publicly accessible blogs, community forums or private messaging features. The Site and our other Services may also contain links and interactive features with various social media platforms (e.g., widgets). If you already use these platforms, their cookies may be set on your device when using our Site or other Services. You should be aware that Personal Information which you voluntarily include and transmit online in a publicly accessible blog, chat room, social media platform or otherwise online, or that you share in an open forum may be viewed and used by others without any restrictions. We are unable to control such uses of your information when interacting with a social media platform, and by using such services you assume the risk that the Personal Information provided by you may be viewed and used by third parties for any number of purposes.
Third-Party Payment Processing
When you make purchases through the Services, we may process your payments through a third party application and third-party payment processers. The third party application may collect certain financial information from you to process a payment on behalf of Magic-Level, including your name, email address, address and other billing information.
Ways in which we use your information
We acquire, hold, use and process Personal Information about Individuals for a variety of business purposes, including:
To provide Products, Services or requested information
We may use information about you to fulfill requests for Products, Services or information, including information about potential or future Products or Services, including to:
• Generally manage Individual information and Accounts.
• Respond to questions, comments and other requests.
• Provide access to certain areas, functionalities and features of Magic-Level's Services.
• Contact you to answer requests for customer support or technical support.
• Allow you to register for events.
We may use Personal Information about you for administrative purposes, including to:
• Measure interest in Magic-Level's Products and Services.
• Develop new Products and Services.
• Ensure internal quality control.
• Verify Individual identity.
• Communicate about individual accounts and activities on our Services and systems, and, in Magic-Level's discretion, changes to any Magic-Level policy.
• Send messages to the email address you provide to us to verify your Account and for informational and operational purposes, such as Account management, customer service or system maintenance.
• Process payments for Products or Services purchased.
• Process applications and transactions.
• Prevent potentially prohibited or illegal activities.
• Enforce our Terms.
• Marketing Magic-Level Products and Services.
We may use Personal Information to provide you with materials about offers, Products and Services that may be of interest, including new content, Products or Services. We may provide you with these materials by phone, postal mail, facsimile or email, as permitted by applicable law. Such uses include:
• To tailor content, advertisements and offers.
• To notify you about offers, products and services that may be of interest to you.
• To provide Services to you and our sponsors.
• For other purposes disclosed at the time that Individuals provide Personal Information.
• Otherwise with your consent.
Research and Development
We may use Personal Information to create non-identifiable information that we may use alone or in the aggregate with information obtained from other sources, to help us to optimally deliver our existing Products and Services or develop new Products and Services. Magic-Level may perform research (online and offline) via surveys. We may engage third party service providers to conduct such surveys on our behalf. All survey responses will be voluntary, and the information collected will be used for research and reporting purposes to help us better serve Individuals by learning more about their needs and the quality of the Products and Services we provide. The survey responses may be utilized to determine the effectiveness of our Services, various types of communications, advertising campaigns and/or promotional activities. If an Individual participates in a survey, the information given will be used along with that of other study participants. We may share anonymous Individual and aggregate data for research and analysis purposes.
Direct Mail, Email and Telemarketing
Services rendered via Mobile Devices
Anonymous and Aggregated Information Use
We may use Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access Magic-Level's Services or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors' interest in and use of various portions or features we provide. Anonymized or aggregated information is not Personal Information, and we may use such information in a number of ways, including research, internal analysis, analytics and any other legally permissible purposes. We may share this information with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
Content sharing with Others
Magic-Level may offer various tools and functionalities for content sharing. For example, we may encourage you to share certain content with others, such as an email inviting the recipient to use our Products or Services. Email addresses that you may provide will be used to send the content or link you request, but will not be collected, accessed or otherwise used by us or any other third parties for any other purpose.
We may use Personal Information for which we have a legitimate interest, such as direct marketing, individual or market research, anti-fraud protection or any other purpose disclosed to you at the time you provide Personal Information or with your consent.
Information that we share with Third Parties
We will not share any Personal Information that we have collected from or regarding you except as described below.
Information shared with our Services Providers
We may engage third party service providers to work with us to administer and provide the Products and Services. These third-party services providers have access to your Personal Information only for the purpose of performing services on our behalf. The types of service providers (processers) to whom we entrust Personal Information include service providers for: (i) provision of IT and related services; (ii) provision of information and services you have requested; (iii) payment processing; (iv) customer service activities; and (v) in connection with the provision of the Site. Magic-Level has executed appropriate contracts with the service providers that prohibit them from using or sharing Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.
Information shared with Business Partners
We may share Personal Information with our business partners and affiliates for our and our affiliates' internal business purposes or to provide you with a product or service that you have requested. We may also provide Personal Information to business partners with whom we may jointly offer products or services, or whose products or services we believe may be of interest to you. In such cases, our business partner's name will appear, along with that of Magic-Level. We require our affiliates and business partners to agree in writing to maintain the confidentiality and security of Personal Information they maintain on our behalf and not to use it for any purpose other than the purpose for which Magic-Level provided them.
Information shared with Other Systems
We do not sell any of your information, including information gained through these other systems to data brokers or information resellers. We do not use any of the information for any purpose other than providing our Services.
Information shared with Other Third Parties
We may share aggregated information and non-identifying information with third parties for industry research and analysis, demographic profiling and other similar purposes.
Information disclosed in connection with Business Transactions
Information that we collect from our users, including Personal Information, is considered to be a business asset. As a result, if we go out of business or enter bankruptcy or if we are acquired as a result of a transaction such as a merger, acquisition or asset sale, some or all of our assets, including your Personal Information, may be disclosed or transferred to a third-party acquirer in connection with the transaction.
Information disclosed for our protection and the protection of Others
We cooperate with government and law enforcement officials and/or private parties to enforce and comply with the law. We may access, preserve and disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate: (i) to respond to claims or legal process and comply with law enforcement or national security requests (including subpoenas, warrants or court orders); (ii) to protect your, our, or other's property, rights and safety and the rights, property and safety of a third party or the public in general; (iii) to prevent or stop any activity we consider illegal, unethical or legally actionable activity; (iv) to respond to your requests; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable.
In addition, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities.
You have the right to opt-out of certain uses and disclosures of your Personal Information. Where you have consented to Magic-Level's processing of your Personal Information, you may withdraw that consent at any time and opt-out to further processing by contacting us at our Products, Services or Sites. Even if you opt-out, we may still collect and use non-Personal Information regarding your activities on our Sites and Services and/or information from the advertisements on third party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements.
We maintain "do-not-call" and "do-not-mail" lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.
We may send you push notifications through our mobile applications with updates and other notices that may be of interest to you. You may at any time opt-out from receiving these types of communications by changing the settings on your mobile device. We may also collect location-based information if you use our mobile applications. You may opt-out of this collection by changing the settings on your mobile device.
Modifying Your Information
You can access and modify the Personal Information associated with your Account through your Account settings or by contacting us at our Products, Services or Sites. If you want us to delete your Personal Information and your Account, please contact us at the product, service or site with your request. We will take steps to delete your information as soon as possible, but some information may remain in archived/backup copies for our records or as otherwise required by law.
Do Not Track Signals
Do Not Track ("DNT") is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. Our Services may not have the capability to respond to "Do Not Track" signals received from various web browsers.
Cookies and Web-Based Advertising
You may stop or restrict the placement of cookies on your computer or remove them from your browser by adjusting your web browser preferences. Cookie-based opt-outs may not effective on mobile applications. However, on many mobile devices, application users may opt-out of certain mobile ads via their device settings.
The online advertising industry also provides websites from which you may opt-out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can also choose not to be included in Google Analytics.
Rights of Access, Correction, Deletion and Restriction
Although Magic-Level makes good faith efforts to provide Individuals with access to their Personal Information, there may be circumstances in which we are unable to provide access, including but not limited to: where the information contains legal privilege, would compromise others' privacy or other legitimate rights, where the burden or expense of providing access would be disproportionate to the risks to the Individual's privacy in the case in question or where it is commercially proprietary. If we determine that access should be restricted in any particular instance, we will provide you with an explanation of why that determination has been made and a contact point for any further inquiries. To protect your privacy, we will take commercially reasonable steps to verify your identity before granting access to or making any changes to your Personal Information.
Retention of Personal Information
Magic-Level will take reasonable administrative, physical and electronic measures designed to protect the information collected from or about you (including your Personal Information) from unauthorized access, use or disclosure. When you enter sensitive information on our forms, we encrypt this data using SSL or other technologies. Please be aware, that no method of transmitting information over the worldwide web or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information. We do not accept liability for unintentional disclosure.
By using the Site or Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy and administrative issues relating to your use of the Site. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Site or sending an email to you.
Links to Other Sites
Policy Toward Children
Our Products and Services may not be directed to children under 13 in some cases and thus we do not knowingly collect Personal Information from children under 13. If we learn that we have collected Personal Information of a child under 13 we will take steps to delete such information from our files as soon as possible. If you are under the age of 18, you may not be permitted to access some of the Magic-Level Sites or Services.
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